Shipping & Returns

Processing & shipping

Romeé is in pre-order. Pre-orders ship once our first production run is in hand, ahead of our Fall 2026 launch, and we'll email tracking as soon as your order ships.

After launch, orders are typically processed within 1–2 business days. Once your order ships, you'll receive a confirmation email with tracking. Delivery times vary by destination and carrier.

Shipping rates

Shipping is calculated at checkout based on your order and destination. Any promotions (such as free shipping thresholds) will be shown in your cart.

Damaged or incorrect orders

Because Romeé is a beverage, we can't accept returns of opened product. If your order arrives damaged or incorrect, email us within 7 days at hello@romee.com with your order number and a photo, and we'll make it right with a replacement or refund.

Cancellations

Need to change or cancel an order? Contact us as soon as possible. We can usually help before the order has shipped.

Wholesale orders

Wholesale shipping and terms are handled separately, see our Wholesale page or reach out to our team.